A growing library of tales, perspective and best practices from the design and technology innovator that build the strongest platform in four out of five of Gartner’s most critical capabilities for enterprise conversational AI platforms.
– Informed by successes and failures with over 10,000 conversational AI applications on a platform that processes over one billion conversations a year.
If you, like me, have also chased after conversational AI, by now you’ve likely recognized that doing it the wrong way feels eerily like Ahab’s fate: his ship split in two by a forceful beast he never properly reckoned with, he finds himself tied to that force and dragged out to sea. I’m still astonished by the fact that I’m now able to swim alongside my white whale.
The trick is to be nimble and swift, riding the waves alongside them as everything churns madly around you. The prize of ‘catching’ conversational AI matters so much because of what it symbolizes: you’ve learned to harness conversational UI, composable architecture, and no-code creation by creating a strategic environment where everyone can use technology effectively and no one is left behind (or out to sea).
Taken together in a swirling mass, conversational AI and hyperautomation become something beautiful and monstrous and beguiling. This endeavor doesn’t amount to pursuing a trophy you win with a hundred harpoons. Those who try to conquer these technologies will find their schemes smashed to bits.
– Robb Wilson
Age of Invisible Machines is a book that cuts through the AI-hype, revealing key ideas and best practices discovered through more than 2,000,000 hours of testing and use-data from over 10,000+ AI applications.
Long before Gartner listed hyper-automation as the #1 tech trend in 2020, companies have been looking for strategy, tools, and best practices for hyper-automating business workflows, processes, and tasks.
The key to succeeding in this new landscape is sequencing AI and advanced automation technologies to work in concert—this is called hyperautomation, and it requires a strategy.
Enter Age Of Invisible Machines by Robb Wilson.